Russia’s Ministry of Internal Affairs (МВД России), the federal authority responsible for migration matters, reported on the results of two years of operation of the contact center of the Federal State Unitary Enterprise “Passport and Visa Service” (ФГУП «ПВС»). According to the agency, operators handled nearly 350 thousand inquiries—an average of around 1.2 thousand calls per day. Consultations are available not only to individuals but also to organizations that need information on migration services and legislation. For an employer, this is primarily an additional official information channel, rather than a change to the procedure for hiring foreign nationals.
What exactly the Ministry of Internal Affairs reported
The contact center of the Federal State Unitary Enterprise “Passport and Visa Service” (ФГУП «ПВС») of Russia’s Ministry of Internal Affairs (МВД России) has turned two years old. The agency stated that its operators handled nearly 350 thousand inquiries during this time. The average workload cited by the Ministry of Internal Affairs is around 1.2 thousand calls per day.
The statement says that individuals and organizations may seek information on public services in the migration field and legislation. The Ministry of Internal Affairs separately notes the most frequent topic of inquiries—the Controlled Persons Register (реестр контролируемых лиц), a register concerning persons subject to migration-related control. This is a statistical announcement and a reminder of an available consultation channel.
What this changes for the HR process
The publication does not change the rules for engaging and hiring foreign workers. The Ministry of Internal Affairs has not announced new obligations, deadlines, documents, or procedures for employers. Therefore, there is no need to revise HR policies solely because of this news.
The practical value of the statement lies in the opportunity to clarify a migration-related matter by calling an official telephone number when the HR department or the responsible specialist needs reference information. Such a call may be useful before the company makes an internal decision on a specific situation.
Which questions should be structured in advance
Before making an inquiry, it is useful to separate a general question about a migration service or a legal provision from the circumstances of a specific case. For example, an organization may need to understand which authority its question falls under or what official information is available on the migration topic of interest.
The Ministry of Internal Affairs statement does not provide a list of questions that the center is required to clarify, nor does it describe the format of the operator’s response. It also does not specify consultation timeframes, whether documents must be submitted, or how the result is recorded. Therefore, the center should not be attributed powers that the source does not confirm.
Why the Controlled Persons Register matters to an employer
The Controlled Persons Register (реестр контролируемых лиц) is identified by the Ministry of Internal Affairs as the most frequent topic of inquiries. For an organization, this signals that the topic raises many practical questions among individuals and companies. If necessary, an employer may use the contact center as a channel for obtaining information on a migration-related matter.
At the same time, the publication does not establish a separate obligation for employers to call the center regarding the register. It also does not explain the procedure for verifying information, the consequences of specific actions or inaction, or the HR decisions that should be made. These details are absent from the original statement.
How to incorporate a consultation into internal controls
It is reasonable to designate an employee who gathers the question and seeks clarification: this may be an HR specialist, an employee supporting migration processes, or another responsible employee. Before calling, it is advisable to briefly describe the subject of the inquiry so as not to combine several topics in one request.
Calls from regions of Russia can be made to 8 (800) 200-52-09. After the consultation, it is useful for the company to record the date of the inquiry, the question as formulated, and the information received. This is an internal organizational approach, not a requirement of the Ministry of Internal Affairs: the source does not establish an obligation to keep such records.
What to check
- Formulate the specific migration-related question for which official reference information is needed.
- Prepare the initial details for the inquiry: which service, legal provision, or situation is involved.
- Call the contact center of the Federal State Unitary Enterprise “Passport and Visa Service” (ФГУП «ПВС») of Russia’s Ministry of Internal Affairs (МВД России) from a region of Russia at 8 (800) 200-52-09.
- Record the clarification received for the internal work of the HR or legal function.
- Do not treat the Ministry of Internal Affairs publication as the introduction of new hiring rules, deadlines, or employer obligations.